A free, branded portal for customers to report problems
Every MaintenEase account includes a branded public request portal at maintenease.com/r/your-name. Share the link on a website, place it behind a printed code, or email it to tenants. Submitters choose a standard or urgent request, complete the protected form, and the request enters the team's review inbox — no app install or requester login required.
Separate urgent intake
Urgent submissions are visually distinct and notification delivery can use the configured channels for administrators and managers. The portal is not an emergency-dispatch service.
Stop drowning in email and texts
Every request lands in one structured inbox with location, photos, and contact info. No more screenshots in group chats.
Use your organization identity
The portal displays the organization's name and uploaded logo above the request form.
Standard + urgent lanes
Two clear buttons up top. The urgent lane is visually distinct and routes differently.
One-click convert to work order
Triage in the inbox, then convert any request into a fully populated work order with location, contact info, and the right priority.
Organization name and logo
The organization's name and uploaded logo appear at the top, with a configurable public URL slug.
Public — no login required
Submitters can complete the form without an account or app install.
Protected public intake
Length-capped fields, server-side validation, tenant-scoped authorization, and Turnstile help protect the public form.
Free on every plan
Included with every MaintenEase plan — no extra cost per submission.
Is the portal really free?
Yes. The public request portal is included on every MaintenEase plan, with no per-submission charges.
Can I customize the URL?
Yes. Each company can use a unique slug such as /r/acme-facilities and manage it from settings.
How do urgent alerts work?
The urgent option creates a visibly urgent request and invokes the configured notification workflow for administrators and managers. Delivery depends on valid recipients, channel configuration, and provider availability; it is not a substitute for emergency services.
Do submitters need a MaintenEase account?
No. The portal is fully public. Anyone with the link can submit a request.