A free, branded portal for customers to report problems
Every MaintenEase account ships with a branded public request portal at your-team.maintenease.com/r/your-name. Share the link on your website, print a QR code on the wall, or email it to tenants. Submitters pick a standard request or hit the red Urgent button, fill in a short form, and your team is notified — no app install, no login required.
Catch urgent issues in seconds
Urgent submissions fire instant push and email alerts to your on-call admins and managers — even outside business hours.
Stop drowning in email and texts
Every request lands in one structured inbox with location, photos, and contact info. No more screenshots in group chats.
Look professional
The portal carries your logo and company name. Customers experience a real product, not a Google Form.
Standard + urgent lanes
Two clear buttons up top. The urgent lane is visually distinct and routes differently.
One-click convert to work order
Triage in the inbox, then convert any request into a fully populated work order with location, contact info, and the right priority.
Branded with your logo
Your colors and logo appear at the top. Use a custom URL slug so the link reads naturally on your website.
Public — no login required
Submitters fill the form in 30 seconds. No account, no install, no friction.
Spam-safe by design
Length-capped fields and per-tenant rate limiting keep the inbox clean without captchas in front of real users.
Free on every plan
Included with every MaintenEase plan — no extra cost per submission.
Is the portal really free?
Yes. The public request portal is included on every MaintenEase plan, with no per-submission charges.
Can I customize the URL?
Yes — each company picks a unique slug (e.g. /r/acme-facilities). You can change it any time from settings.
How do urgent alerts work?
When someone selects the Urgent option, MaintenEase fires push notifications and emails to admins and managers immediately — using their existing notification preferences.
Do submitters need a MaintenEase account?
No. The portal is fully public. Anyone with the link can submit a request.