How can we help?
Find the right guide, open the signed-in Help Center, or email our team with the details we need to investigate quickly.
Contact MaintenEase support
Email info@decent4.com for account, billing, import, and product questions. Response time varies by plan and request complexity.
What to include in a support request
The page or feature you were using; What you expected to happen and what happened instead; The approximate time of the issue and your time zone; Any visible error message, with a screenshot when helpful; Your browser and device type — but never your password
Getting started
Set up your first assets, work orders, schedules, and team workflow.
Work orders
Learn how maintenance requests become assigned, trackable work.
Preventive maintenance
Build repeatable schedules and move the team away from reactive work.
Imports and templates
Prepare clean asset, maintenance-log, and work-order data for setup.
Account and billing
Review plan limits, included seats, trial details, and billing options.
AI and integrations
Understand the MaintenEase MCP server, authorization, and available tools.
Security and emergency guidance
Never email passwords, access tokens, private keys, or payment-card details. MaintenEase provides software support and does not monitor equipment or dispatch emergency services. Follow your organization’s emergency procedure for an immediate hazard.