# How can we help?

> Find the right guide, open the signed-in Help Center, or email our team with the details we need to investigate quickly.

Canonical HTML: https://maintenease.com/support
Markdown URL: https://maintenease.com/support.md

## Contact MaintenEase support

Email info@decent4.com for account, billing, import, and product questions. Response time varies by plan and request complexity.

## What to include in a support request

The page or feature you were using; What you expected to happen and what happened instead; The approximate time of the issue and your time zone; Any visible error message, with a screenshot when helpful; Your browser and device type — but never your password

## Getting started

Set up your first assets, work orders, schedules, and team workflow.

## Work orders

Learn how maintenance requests become assigned, trackable work.

## Preventive maintenance

Build repeatable schedules and move the team away from reactive work.

## Imports and templates

Prepare clean asset, maintenance-log, and work-order data for setup.

## Account and billing

Review plan limits, included seats, trial details, and billing options.

## AI and integrations

Understand the MaintenEase MCP server, authorization, and available tools.

## Security and emergency guidance

Never email passwords, access tokens, private keys, or payment-card details. MaintenEase provides software support and does not monitor equipment or dispatch emergency services. Follow your organization’s emergency procedure for an immediate hazard.

## Frequently asked questions

### How do I contact MaintenEase support?

Email info@decent4.com with a short description of the issue. Signed-in customers can also open the in-product Help Center for product guides and support options.

### What should I include in a support request?

Include the affected page or feature, what you expected, what happened, the approximate time and time zone, and any exact error message. A screenshot can help, but remove confidential information first.

### Can you help import our maintenance data?

Yes. Free onboarding and data import are included with MaintenEase plans. Send a representative CSV or spreadsheet after removing secrets and sensitive personal information, and we will help map it into the product.

### Where can I reset my password?

Use the Forgot password link on the MaintenEase sign-in page. The reset email is sent to the address associated with your account.

### How should I report a security concern?

Email info@decent4.com with “Security concern” in the subject. Share enough information for us to respond, but do not email passwords, access tokens, private keys, or other credentials.

### Is MaintenEase support an emergency maintenance service?

No. MaintenEase provides software support and does not monitor equipment or replace site emergency procedures. For an immediate safety, fire, medical, utility, or equipment hazard, follow your organization’s emergency plan and contact the appropriate local service.

## Related resources

- [Email info@decent4.com](mailto:info@decent4.com?subject=MaintenEase%20support%20request)
- [Open the signed-in Help Center](https://maintenease.com/help)
- [Reset a forgotten password](https://maintenease.com/forgot-password)
- [Read the quick-start playbook](https://maintenease.com/maintenance-simplified)
- [Explore work-order guidance](https://maintenease.com/learn/work-order)
- [Review PM fundamentals](https://maintenease.com/learn/preventive-maintenance)
- [Download free templates](https://maintenease.com/templates)
- [View current plan details](https://maintenease.com/pricing)
- [Read integration details](https://maintenease.com/mcp)