# A free, branded portal for customers to report problems

> Standard requests and an urgent lane — submissions enter a structured review inbox.

Canonical URL: https://maintenease.com/solutions/maintenance-request-portal

Every MaintenEase account includes a branded public request portal at maintenease.com/r/your-name. Share the link on a website, place it behind a printed code, or email it to tenants. Submitters choose a standard or urgent request, complete the protected form, and the request enters the team's review inbox — no app install or requester login required.

## Benefits

- **Separate urgent intake** — Urgent submissions are visually distinct and notification delivery can use the configured channels for administrators and managers. The portal is not an emergency-dispatch service.
- **Stop drowning in email and texts** — Every request lands in one structured inbox with location, photos, and contact info. No more screenshots in group chats.
- **Use your organization identity** — The portal displays the organization's name and uploaded logo above the request form.

## Features

- **Standard + urgent lanes** — Two clear buttons up top. The urgent lane is visually distinct and routes differently.
- **One-click convert to work order** — Triage in the inbox, then convert any request into a fully populated work order with location, contact info, and the right priority.
- **Organization name and logo** — The organization's name and uploaded logo appear at the top, with a configurable public URL slug.
- **Public — no login required** — Submitters can complete the form without an account or app install.
- **Protected public intake** — Length-capped fields, server-side validation, tenant-scoped authorization, and Turnstile help protect the public form.
- **Free on every plan** — Included with every MaintenEase plan — no extra cost per submission.

## Who it's for

- Property managers receiving tenant maintenance requests
- Facility teams collecting issues from staff across multiple buildings
- HOAs and condo associations fielding resident reports
- Schools and clinics where staff need a fast way to flag problems

## FAQ

### Is the portal really free?

Yes. The public request portal is included on every MaintenEase plan, with no per-submission charges.

### Can I customize the URL?

Yes. Each company can use a unique slug such as /r/acme-facilities and manage it from settings.

### How do urgent alerts work?

The urgent option creates a visibly urgent request and invokes the configured notification workflow for administrators and managers. Delivery depends on valid recipients, channel configuration, and provider availability; it is not a substitute for emergency services.

### Do submitters need a MaintenEase account?

No. The portal is fully public. Anyone with the link can submit a request.