# Refund Policy

> How the 7-day free trial works, how cancellations are handled, and when MaintenEase issues refunds.

Canonical HTML: https://maintenease.com/refund-policy
Markdown URL: https://maintenease.com/refund-policy.md

## 30-day money-back guarantee

Decent4, trading as MaintenEase, offers a 30-day money-back guarantee. A customer who is not satisfied may request a full refund within 30 days of the order date.

## How to request a refund

Refunds are processed by Paddle, the Merchant of Record. Visit paddle.net and look up the order with the checkout email, or email info@decent4.com for help.

## Free trials

Paid plans begin with a 7-day free trial. Cancel before the trial ends to avoid a charge; no refund is needed when no charge was made.

## Subscription renewals

Subscriptions renew automatically. Cancellation stops future charges but does not automatically refund the current billing period. Current-period refund requests must be made within the 30-day window.

## Related resources

- [Pricing](https://maintenease.com/pricing)
- [Terms of service](https://maintenease.com/terms)